About MyLoan Elect

A MyLoan Elect home loan is your key to moments that matter

MyLoan Elect provides a foundation to assist you to buy your first home, upgrade or invest. Through a range of solutions designed to suit your needs, you can start building the life you’ve dreamed of.

MyLoan Elect – your key to moments that matter:

  • Choose from a range of straightforward loan options
  • Your ‘MyLoan Specialist’ will provide guidance and support you through the process to help find a solution that suits your lifestyle
  • Easy to manage with 24/7^ secure online, tablet and mobile access to your accounts
  • A competitive rate that will help you save
  • A MyLoan Elect debit card provides redraw* access to your variable rate home loan funds via ATMs or EFTPOS
  • Direct debit from your home loan to your everyday bank account
  • The option to make extra repayments to your variable rate home loan at no cost
  • Access to a dedicated CustomerCare team that makes managing your loan simple
  • Funded by Advantedge Residential Loan Program – part of the National Australia Bank Group and the largest wholesale lender in Australia.

MyLoan Elect offers a variety of options with interest rates to suit your needs.

To find out more about available rates and how MyLoan Elect can work for you, speak to your ‘MyLoan Specialist’ today.

^Subject to system availability.
*Subject to loan terms.

MyLoan Elect Internet Banking Guide – StarNet

MyLoan Elect products are funded by the Advantedge Residential Loan program. AFSH Nominees Pty Ltd (AFSH) ACN 143 937 437 Australian Credit Licence 391192 is the program lender and Advantedge Financial Services Pty Ltd (Advantedge) ACN 130 012 930 Australian Credit Licence 391202 is the program loan servicer. The program is funded under arrangements with National Australia Bank Limited (NAB). Each of AFSH and Advantedge are members of the NAB Group. NAB does not guarantee the obligations of its subsidiaries.

Loan Options

MyLoan Elect – your key to moments that matter

Purchasing a home or investment is a pivotal life moment that should be a rewarding, stress-free experience. It marks the beginning of an exciting new phase. Your ‘MyLoan Specialist’ will provide a selection of simple fixed or variable interest rate options or a combination of both. They’ll also guide you through the process to securing the key to the investment or home you’ll achieve milestones in.

Variable Rate:

With a variable rate loan, you have the flexibility and freedom to manage your loan the way you want. Competitive rates and all the essential home loan features are included. There’s also the option to make extra payments at no cost and to redraw1 the extra payments when needed.

AT A GLANCE

Competitive

  • Variable interest rate offers you greater flexibility

Flexible

  • Principal and Interest or Interest Only repayment options2 to fit your financial plans
  • Monthly, fortnightly or weekly repayment frequency options to suit your cash flow3
  • Loan terms up to 30 years for a repayment period that’s right for you
  • Redraw1 available by multiple methods, including a Debit Card to access funds via ATMs and EFTPOS
  • Split your loan up to four times
  • Additional repayments electronically at no cost, so you can repay your mortgage sooner

Extras

  • Flexible repayment options – weekly, fortnightly or monthly3
  • 24 hour4 access to funds through Debit Card, ATM and EFTPOS
  • Available to you whether you’re buying land, building or both

Fixed Rate:

Fixed rate loans give you certainty in knowing how much your repayments will be during a particular period.

You can choose a fixed term – from one to five years – depending on what suits you.

AT A GLANCE

Competitive

  • Fixed interest rate offers you greater peace of mind

Flexible

  • Certainty of knowing what your repayments are during the fixed rate term
  • Choice of 1 to 5 year fixed rate terms to fit your plans
  • Principal and Interest or Interest Only repayment options2 to suit your situation
  • Lock Rate option for added rate protection prior to settlement
  • Flexible repayment options – weekly, fortnightly or monthly3
  • Split your loan up to 4 times

        1. Subject to loan terms.
        2. Interest only term up to 10 years where the loan is for investment purposes, and up to 5 years where the loan is for personal use or LVR >85%
        3. Weekly or fortnightly repayments are available after you make your first monthly repayment. For interest only loans, only the monthly repayment option is available
        4. Subject to system availability.

MyLoan Elect products are funded by the Advantedge Residential Loan program. AFSH Nominees Pty Ltd (AFSH) ACN 143 937 437 Australian Credit Licence 391192 is the program lender and Advantedge Financial Services Pty Ltd (Advantedge) ACN 130 012 930 Australian Credit Licence 391202 is the program loan servicer. The program is funded under arrangements with National Australia Bank Limited (NAB). Each of AFSH and Advantedge are members of the NAB Group. NAB does not guarantee the obligations of its subsidiaries.

Interest Rates

MyLoan Elect offers a variety of options with interest rates that may suit your needs. Rates are available from your ‘MyLoan Specialist’.

FAQs

MyLoan Elect Frequently Asked Questions 

New Customers

MyLoan Elect is available exclusively through a ‘MyLoan Specialist’. Your specialist can help manage the entire application and approval process. They’re your best source of information about MyLoan Elect and the application process to help you get the home loan that’s right for you.

Q: How can I apply for MyLoan Elect?

A: Please contact your ‘MyLoan Specialist’ to apply and lodge your application.

Q: What documents do I need to provide when applying?

A: When you discuss your home loan with your ‘MyLoan Specialist’, he/she will inform you of the relevant documentation required to apply for a MyLoan Elect home loan.

Q: What’s the difference between a fixed and a variable rate home loan?

A: A fixed rate loan means that the interest rate, which applies to your loan, will stay the same for a fixed period. For example, if you take out a 3-year fixed rate home loan, the interest rate will be the same throughout the 3 year fixed rate term, which means you know exactly what your repayments will be during that term. A variable rate loan means that the interest rate may change from time to time throughout the life of the loan.

Current Applicants

MyLoan Elect is available exclusively through ‘MyLoan Specialists’. Your specialist can help manage the entire application and approval process. They’re your best source of information about your application.

Q: Who do I speak to about MyLoan Elect?

A: Please go to the Contact Us page.

Current Customers: Post-Settlement

Q: Who do I speak to about a MyLoan Elect loan?  How can I contact MyLoan Elect?

A: You can contact the CustomerCare team on 1300 543 558 from 8:00am-8:00pm (AEDT) Monday to Friday for queries on your loan. Or to contact a ‘MyLoan Specialist’, please go to the Contact Us page.

Q: What happens to my extra funds at settlement?

A: Surplus funds will be made available as set out in the Direction to Pay form you sign.

Q: When will I receive online access and a MyLoan Elect Debit Card?

A: Your online access details for StarNet will be mailed to you within 5 days of settlement. If you requested a MyLoan Elect Debit Card at the time of application, the Debit Card and PIN for the card will be sent to you within 10 days of loan settlement in two separate letters for your security.

Q: How can I find out the amount of funds I have available to redraw?

A: You can check your loan account via StarNet or StarCall to view your available redraw^ amount anytime or call the CustomerCare team on 1300 543 558 from 8:00am-8:00pm (AEDT) Monday to Friday.

Q: Can my redraw be transferred into any account?

A: No. Any redraws^ you request can only be paid into the linked account that you nominated on your Direct Debit Request form.

Q: Can I make a deposit into my loan at a NAB Branch?

A: Yes. You will need to complete a deposit slip with the BSB and account number we give you in your Welcome Pack.  A fee applies to manual transactions.

Note: The teller will not have access to your loan account details in the loan systems. You can ask the teller to treat the deposit as a “back office” transaction. If there is any confusion, ask the teller to call CustomerCare on 1300 543 558 to assist.

Q: How can I make additional repayments on variable rate loans?

A: Electronically via StarNet or StarCall:

– You can set up one off or ongoing payments on StarNet or via StarCall at any time, at no cost.

Manual Transactions:

– Manual transactions can be made by downloading a copy of the Repayment Request form and returning the completed form to the CustomerCare team:

  • By email to elect@mycustomercare.com.au
  • By post to Advantedge Financial Services Pty Ltd  CustomerCare, P.O. Box 626, Collins Street West, Melbourne VIC 8007

A fee applies to manual transactions. Additional payments made electronically do not attract a fee.

Q: How do I request a recalculation of my repayments?

A: Please complete the Repayment Request form and return the completed form to the CustomerCare team:

  • By email to elect@mycustomercare.com.au
  • By post to Advantedge Financial Services Pty Ltd  CustomerCare, P.O. Box 626, Collins Street West, Melbourne VIC 8007

Ongoing additional payments made electronically do not attract a fee.

Q: How do I increase my loan amount?

A: Contact your ‘MyLoan Specialist’ to arrange an appointment to discuss your request#.

Q: How can I redraw on my vacant land / construction / fixed rate loan?

A: Redraw is not available on fixed rate loans. Any available redraw^ on construction and vacant land loans can only be accessed by completing the Redraw Requests & Transfers form and returning the completed form to the CustomerCare team:

  • By email to elect@mycustomercare.com.au
  • By post to Advantedge Financial Services Pty Ltd  CustomerCare, P.O. Box 626, Collins Street West, Melbourne VIC 8007

Q: How can I change my repayment frequency?§

A: You can change this in StarNet. Alternatively, please complete the Repayment Request form and return the completed form to the CustomerCare team:

Ongoing additional payments made electronically do not attract a fee.* You can also provide a letter requesting the change, signed by all borrowers, and send it to the CustomerCare team by email or post as shown above.

^ Subject to loan terms, you can redraw additional payments on your variable rate loan. Fees apply to manual redraws.  Please see the MyLoan Elect fees and charges guide for more details.
# Fees and charges (such as variation fees, Government charges, lender’s mortgage insurance), and credit criteria may apply.
§ Not available on Interest Only loans.
*Unlimited additional repayment amounts are available on variable rate loans and up to a maximum of $20,000 per fixed rate term without break costs.

MyLoan Elect products are funded by the Advantedge Residential Loan program. AFSH Nominees Pty Ltd (AFSH) ACN 143 937 437 Australian Credit Licence 391192 is the program lender and Advantedge Financial Services Pty Ltd (Advantedge) ACN 130 012 930 Australian Credit Licence 391202 is the program loan servicer. The program is funded under arrangements with National Australia Bank Limited (NAB). Each of AFSH and Advantedge are members of the NAB Group. NAB does not guarantee the obligations of its subsidiaries.

Forms and Brochures

Brochures & Guides

Customer Brochure

BPAY User Guide

Direct Salary and Other Income Credits User Guide

Fees and Charges Guide

CustomerCare Guide

Credit Providers Credit Guide

Digital Signing Guide

Pre-Settlement Forms

Loan Applications

Application Form

Fixed Rate Authority Form

 

Post-Settlement Forms

Contact Details & Personal Information

Contact Details Update Form

Nomination Regarding Notices and Other Documents Form

Personal and Credit Information Access and Correction Form

Loan Variations

Loan Variation Form

Loan Variation Submission Checklist

Fixed Rate Break Cost Acknowledgement Form

Debit Cards

Debit Card – Manual Activation Form

Debit Card – New, Cancellation and Replacement Request Form

Internet and Phone Transacting

StarCall/StarNet Application Form

Redraws, Repayments, and Progress Drawdown Requests

Repayment Request Form

Redraw Requests and Transfers Form

Progress Drawdown Request Form

 

Note: Borrowers wanting to change their nominated bank account details must complete the Direct Debit Request form. This form is available by MyLoan Specialists contacting Advantedge on 1300 543 558 or by borrowers downloading this form when they log into StarNet.
© Copyright 2016 Advantedge Financial Services Pty Ltd ABN 36 130 012 930, Australian Credit Licence 391202.

MyLoan Elect products are funded by the Advantedge Residential Loan program. AFSH Nominees Pty Ltd (AFSH) ACN 143 937 437 Australian Credit Licence 391192 is the program lender and Advantedge Financial Services Pty Ltd (Advantedge) ACN 130 012 930 Australian Credit Licence 391202 is the program loan servicer. The program is funded under arrangements with National Australia Bank Limited (NAB). Each of AFSH and Advantedge are members of the NAB Group. NAB does not guarantee the obligations of its subsidiaries.

Contact Us

MyLoan Elect – we’re your key to moments that matter

For new applicants

To speak to a MyLoan Specialist, please email enquiries@myloan.com.au

For existing applicants and current customers

CustomerCare

Need some assistance with your existing MyLoan Elect home loan?

Phone:

1300 543 558

8am-8pm (AEDT)

Monday to Friday

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Email

CustomerCare: elect@mycustomercare.com.au

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Postal Address

PO Box 626 Collins Street West

Melbourne VIC 8007

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Fax

CustomerCare: 1300 401 684

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Complaints and Financial Hardship:

Download our Complaints and Dispute Resolution and Financial Hardship Guide

MyLoan Elect products are funded by the Advantedge Residential Loan program. AFSH Nominees Pty Ltd (AFSH) ACN 143 937 437 Australian Credit Licence 391192 is the program lender and Advantedge Financial Services Pty Ltd (Advantedge) ACN 130 012 930 Australian Credit Licence 391202 is the program loan servicer. The program is funded under arrangements with National Australia Bank Limited (NAB). Each of AFSH and Advantedge are members of the NAB Group. NAB does not guarantee the obligations of its subsidiaries.

Privacy Policy

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Important Information

MyLoan Elect products are funded by the Advantedge Residential Loan program. AFSH Nominees Pty Ltd (AFSH) ACN 143 937 437 Australian Credit Licence 391192 is the program lender and Advantedge Financial Services Pty Ltd (Advantedge) ACN 130 012 930 Australian Credit Licence 391202 is the program loan servicer. The program is funded under arrangements with National Australia Bank Limited (NAB). Each of AFSH and Advantedge are members of the NAB Group. NAB does not guarantee the obligations of its subsidiaries.

The online services are provided and maintained by Advantedge.

While care has been taken in preparing material on this site, Advantedge does not warrant or represent that the information, recommendations, opinions or conclusions contained in it are accurate, reliable, complete or current. This site does not purport to contain all relevant information relating to your loan. Advantedge recommends that you read the terms and conditions that apply to your loan and seek independent advice from appropriate experts before acting on any information in this site.

Subject to any terms implied by law and which cannot be excluded, Advantedge accepts no responsibility for any loss, damage, cost or expense (whether direct or indirect) incurred by you as a result of any error, omission or misrepresentation in any information in this site.

Copyright

Copyright is owned by Advantedge and its related bodies corporate. All rights reserved. Except as permitted under the Copyright Act 1968 (Cth) or other applicable laws, no part of this site may be reproduced, adapted, performed in public or transmitted in any form by any process (graphic, electronic or mechanical, including photocopying, recording, taping or by storage in an information retrieval system) without the express written consent of Advantedge.

Trademarks

Trademarks used on the MyLoan website (www.myloan.com.au) are licensed to Advantedge by MyLoan. You must not use a trademark used on this website without the prior written consent of the owner of that trade mark.

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